Parties and scope

These terms set out the agreement between ClearCrest Pools ('we', 'us', or 'our') and the property owner, tenant, or authorised facilities manager ('you', 'the client'). We provide pool valeting, chemical balancing, water testing, and plant room maintenance services as agreed during booking. No goods or pool products are sold via online e-commerce transactions.

Booking and quotes

You may request an appointment via telephone, email, or our website enquiry form. All prices quoted prior to seeing the pool are estimates based on standard residential pools. If on arrival we discover unusual conditions such as heavy ground mud ingress, structural leaks, or damaged filtration pipework, we will discuss and agree any revised pricing with you before proceeding.

Performance of the work and access to the premises

You agree to grant our technicians safe, unobstructed access to the swimming pool area, garden paths, and the plant room or pump house at the agreed time slot. Water and electricity supplies must be switched on and accessible so we can backwash filters and test pump motors. Domestic animals must be safely secured away from the pool surround while our team is working.

Prices, payment after completion and invoices

Our visit prices are expressed in pounds sterling. Payment is strictly due upon completion of each visit unless a monthly commercial arrangement has been confirmed in writing. We accept payment only by cash on completion or direct bank transfer against our written invoice. We do not accept credit or debit cards, payment links, or card terminal transactions.

Cancellation and rescheduling

You may reschedule or cancel any scheduled visit free of charge provided you notify us at least 24 hours prior to the booked arrival window. If you cancel with less than 24 hours notice or if our technician cannot gain access after arriving at the property, we reserve the right to charge a callout fee of 35 pounds to cover travel costs and lost scheduling.

Liability, insurance and complaints

ClearCrest Pools maintains comprehensive public liability insurance covering our work on your premises. We cannot be held liable for pre-existing pool structural defects, aged and brittle plastic pipework that fails under standard operational pressures, or chemical staining caused by improper chemical use by others prior to our visit. Any complaints or concerns regarding water clarity or work quality must be reported to us within 48 hours so we can inspect and rectify the issue.

Governing law

These terms of service and any disputes or claims arising out of or in connection with our services are governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute.

Questions about this policy

Drop a line to [email protected] or call +44 115 920 2754 during Mon-Fri 08:00-15:45, break 12:30-13:30. We address every inquiry within one business day.

Merchant

ClearCrest Valeting Ltd.

Registered address

14 St Mary's Gate, Nottingham, NG1 1PF, United Kingdom

Email

[email protected]

Phone

+44 115 920 2754

Working hours

Mon-Fri 08:00-15:45, break 12:30-13:30

Registration

Company No. 16102945