Data controller

The data controller responsible for your personal information is ClearCrest Pools, operating in Surrey and Sussex, United Kingdom. If you have questions regarding your data or wish to exercise any of your statutory privacy rights, you can contact us directly by email or telephone using the details on our contact page.

Legal framework

We process personal records pursuant to UK GDPR and the Data Protection Act 2018 alongside regional requirements in United Kingdom. In the event of any contradiction between these terms and statutory law, governing law takes precedence.

Data collected through the request form and by phone

When you request a quote or book a pool valeting visit, we collect your name, telephone number, email address, postal address where the pool is located, and any specific notes you share about your pool equipment or pool condition. When you contact us by telephone, we take down similar details solely to manage your booking.

Purposes and legal basis

We process your information under the legal basis of contract performance, specifically to calculate your quote, arrange pool visits, carry out the agreed maintenance, and issue invoices. We do not engage in aggressive email marketing, nor do we send unsolicited promotional newsletters.

Storage period

We keep customer records and job history for as long as we maintain an active service relationship with your pool. In accordance with UK tax and accounting laws, financial records including invoices and visit summaries are retained for six years following the end of the relevant financial year, after which they are securely deleted.

Sharing with staff and subcontractors

Your contact information and address are shared strictly with our own service technicians and approved heating engineers who visit your property to perform the work. We never sell, rent, or trade your personal data to third-party advertising companies or marketing databases.

Your rights and how to exercise them

Under UK data protection law, you have the right to request access to the personal information we hold about you, request corrections to inaccurate records, or ask for the deletion of your data when it is no longer required for legal or contractual purposes. To make a request, simply email or call us, and we will respond within thirty calendar days.

Questions about this policy

Drop a line to [email protected] or call +44 115 920 2754 during Mon-Fri 08:00-15:45, break 12:30-13:30. We address every inquiry within one business day.

Merchant

ClearCrest Valeting Ltd.

Registered address

14 St Mary's Gate, Nottingham, NG1 1PF, United Kingdom

Email

[email protected]

Phone

+44 115 920 2754

Working hours

Mon-Fri 08:00-15:45, break 12:30-13:30

Registration

Company No. 16102945