Cancellation window

Call or write to cancel at least 24 hours before our arrival window and you owe nothing. If you call off later, we might bill only for dedicated parts already acquired for your pool, as specified in the quote.

Rescheduling

Moving your pool visit to another day costs nothing. We will offer our earliest open calendar slot within one business day.

Circumstances where a refund applies

A total refund is issued if we cancel the visit, fail to carry out the agreed maintenance, or if water conditions fail to meet the quoted standard and we cannot remedy it promptly.

• If you cancel your scheduled visit at least 24 hours in advance, you owe nothing at all.
• If our engineer arrives on site and cannot gain access to the pool or plant room, a 35 pound attendance fee applies.
• Where a pre-payment was made by bank transfer for an unstarted service and cancelled within the allowed window, we refund the full amount within five working days.
• Work already performed and chemicals already dosed into the water cannot be refunded.

Submitting a refund request

1. Call our office or reply to your booking confirmation email at least 24 hours before your slot.
2. Let us know your name, address, and whether you want to cancel outright or pick a new date.
3. We will confirm the cancellation in writing and arrange any due refund by bank transfer.

Timeline

Approved refunds are transferred back to your original bank account within three to five business days.

Questions about this policy

Drop a line to [email protected] or call +44 115 920 2754 during Mon-Fri 08:00-15:45, break 12:30-13:30. We address every inquiry within one business day.

Merchant

ClearCrest Valeting Ltd.

Registered address

14 St Mary's Gate, Nottingham, NG1 1PF, United Kingdom

Email

[email protected]

Phone

+44 115 920 2754

Working hours

Mon-Fri 08:00-15:45, break 12:30-13:30

Registration

Company No. 16102945