Frequently Asked Questions

Everything you might wonder about booking our pool valeting visits, our billing, and how we treat your water. If your question is not listed below, give us a quick ring.

1. 1

   How do I book a cleaning visit and do you require an advance deposit?

   You can request a visit through our contact form or by phone. We confirm a fixed quote and arrival slot upfront. We never ask for card details or deposits before work begins; you only settle after the job is completed.

2. 2

   How do I pay for the cleaning service once the job is finished?

   Once the pool is valeted and you are happy with the written service report, you can settle your bill directly with cash on completion or via instant bank transfer within 24 hours.

3. 3

   What happens if I need to cancel or reschedule my scheduled appointment?

   We know plans change. You can cancel or postpone your visit without any fee simply by letting us know at least 24 hours before your booking slot.

4. 4

   What if the water balance or cleanliness does not meet my expectations?

   We offer a 30-day service review window. If your water turns cloudy or an issue arises related to our valeting within that timeframe, your technician returns to re-inspect and correct the balance.